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At D’NAARIENT, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Customers may raise a return or exchange request within 24 hours of successful delivery of the product.
Returns or exchanges will only be accepted under the following circumstances:
• Wrong product received
• Damaged product received
• Manufacturing defect
• Size-related issue (where applicable)
To process any return or exchange request, customers must provide:
• Order ID or Invoice
• Uncut Unboxing Video recorded from package opening to product inspection
• Clear images showing the issue
Failure to provide an uncut unboxing video may result in rejection of the claim.
Returned products must be:
• Unused
• Unwashed
• Undamaged
• In original packaging
• With all tags, accessories, and labels intact
Once the returned product is received and passes quality inspection:
• Refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.
The following products are not eligible for return, refund, or exchange:
• Personalized products
• Customized products
• Digital products
• Perishable products
• Products damaged due to customer misuse
• Products returned without original packaging
Orders cannot be returned, exchanged, or refunded if the customer simply changes their mind after successful delivery.
The final decision regarding return approval remains with D’NAARIENT after verification.
